At Go4customer we believe a Call recording solution should be simple, effective and affordable. It must be implemented without disrupting current operations and be scalable to grow with the needs of the customer and their Q/A program. The solution must provide powerful tools to measure and track individual performance, and empower managers, supervisors, Q/A personnel and the agents themselves to increase productivity. Finally, and most importantly, we believe the solution must deliver a return on investment. By examining agents via recording, evaluating agents via scoring and educating agents via targeted training, you will evolve the overall excellence of your contact center and yield a return on investment.
Go4customercall recording is an integrated client / server software solution built around "Ease of Use". We understand the dynamics of the contact center and believe a solution must be simple in order to be effective. Go4customer integrates with most phone systems and is easy to install, configure and maintain. It is IT and Telecom friendly for a low cost of ownership and swift return on investment.
Recording
Recording in Go4customer Recording is completely "Hands Free". A Record Server is placed in a safe secure location, usually the switch room or data center, and it processes the predetermined schedule. The multi-channel server can be configured with 1 to 64 ports for scalability to meet even the most demanding Q/A programs of the largest contact centers. The Record Server detects voice presence and reschedules events when the agent is not on the phone. With options such as "Voice Activated Recording" and "Auto Extend" you never have to listen to long silences or miss the end of a call.